Local Item Analysis 2002

    Item
    Importance
    Satisfaction
    Standard Deviation
    Performance Gap
    The communication I receive on the registration process adequately meets my needs
    6.21 4.31 1.57 1.90
     Communication from the Financial Aid Office is provided in a timely fashion.
    6.30 4.12 1.85 2.18
    Communication from the Financial Aid Office is effective in helping me complete the financial aid process. 6.29 4.23 1.75 2.06
     Adequate information regarding campus housing is available during orientation.
    5.33
    4.44
    1.82
    0.89
     When I take problems to campus officials, they generally respond in a manner that meets my needs
    5.83
    4.13
    1.85
    1.70

     

    Item
    Importance
    Satisfaction
    Standard Deviation
    Performance Gap
    My advisor keeps me informed of important deadlines. 6.27 4.58 1.35 1.69
    My advisor is knowledgeable of WNMU's general education requirements. 6.39 5.35 1.54 1.04
    My advisor helps me match my course selection to my career and educational goals. 6.39 5.24 1.83 1.15
    My advisor refers me to student or academic support services when it is appropriate. 6.08 4.84 1.52 1.24
    My advisor is able to let me make the decisions yet gives me adequate guidance. 6.35 5.24 1.67 1.11