2002 WNMU Results Report
on the
Noel-Levitz Student Satisfaction Survey
July 3, 2002
Presented to WNMU Faculty, Staff, Students, and Administration

 

 



2002 Noel-Levitz Summary Information Items with the Largest Gaps

Gap
Item
Importance
Satisfaction
Item
3.60
The amount of student parking space on campus is adequate.
6.27
2.67
21(1)
2.51
I seldom get the "run-around" when seeking information on this campus.
6.15
3.64
57 (2)
2.51
Student activities fees are put to good use.
6.05
3.54
73 (2)
2.18
Communication from the Financial Aid Office is provided in a timely fashion.
6.30
4.12
75
2.18
Parking lots are well lighted and secure.
6.14
3.96
73 (2)
2.06
Communication from the Financial Aid Office is effective in helping me complete the financial aid process.
6.29
4.23
76
1.96
Financial aid counselors are helpful.
6.12
4.16
5 (2)
1.94
Billing policies are reasonable.
6.00
4.06
11 (2)
1.92
There is a good variety of courses provided on this campus.
6.33
4.41
69 (2)
1.91
Admissions staff are knowledgeable.
6.16
4.25
4 (2)
1.91
The personnel involved in registration are helpful.
6.25
4.34
27 (2)
1.90
The communication I receive on the registration process adequately meets my needs
6.21
4.31
74
1.89
I am able to register for classes I need with few conflicts.
6.37
4.48
34
1.88
Financial aid awards are announced to students in time to be helpful in college planning.
6.16
4.28
12 (1)
1.82
Security staff responds quickly in emergencies.
5.96
4.14
36 (2)

(1) Indicates that the local score is statistically significant from the national score at the 0.5 level.
(2) Indicates that the local score is statistically significant from the national score at the .001 level.
An item in italics indicates this was a local question and cannot be compared to a national score.

 

In reviewing the year-to-year comparison for Spring 2001 to Spring 2002, excluding local items that were not comparable from year to year, only six items showed mean score satisfaction deterioration from 2001 to 2002. Only Item 13 was not statistically significant. These are presented in Table 2.

Table 2
Noel-Levitz Comparison Information: 2001 to 2002
Items Not Performing as Well in 2002
Item Number
Item

Performance
Gap in 2001

Performance
Gap in 2002
Mean Satisfaction Score
11 Billing policies are reasonable 1.95 1.94

2001

2002

4.09 4.06
13 Library staff are helpful and approachable. 0.73 0.61 5.31 5.26
21 The amount of student parking space on campus is adequate. 3.52 3.60 2.69 2.67
32 Tutoring services are readily available. 1.15 1.13 4.87 4.83
54 Bookstore staff are helpful. 1.27 1.36 4.76 4.62
73 Student activities fees are put to good use.
2.38 2.51 3.65 3.54

For those items (11, 13, and 32) that show a smaller performance gap from 2001 to 2002, but a lower mean satisfaction score, the importance factor changed from 2001 to 2002. Remember the Performance Gap is the difference between the student rating of importance and the student rating of satisfaction.

Tables 3, 4, and 5 indicate those survey items in which WNMU showed statistically significant improvement over the previous year (2001 to 2002) at the levels indicated.

Table 3
Noel-Levitz Comparison Information: 2001 to 2002
Improvement from 2001 to 2002 statistically significant at the .05 level.

Item
Number

Item
3 Faculty care about me as an individual.
4 Admissions staff are knowledgeable.
6 My academic advisor.
23 Living conditions in the residence halls are comfortable(adequate space, lighting, heat, air, etc.)
30 Residence hall staff are concerned about me as an individual.
36 Security staff respond quickly in emergencies.
40 Residence hall regulations are reasonable.
55 Major requirements are clear and reasonable.
66 Tuition paid is a worthwhile investment.
67 Freedom of expression is protected on campus.
69 There is a good variety of courses provided on campus.
86 Institution;s commitment to older returning learners (not an importance tared item.)

 

Table 4
Noel-Levitz Comparison Information: 2001 to 2002
Improvement from 2001 to 2002 statistically significant at the .01 level.
Item
Number
Item
7 The campus is safe and secure for all students.
9 A variety of multicultural intramural activities are offered.
14 My academic advisor is concerned about my success as an individual.
15 The staff in the health services area are competent

16

The instruction in my major field is excellent.
19 My acadmeic advisor helps me set goals to work toward.
25 Faculty are fair and unbiased in their treatment of individual students.
29 It is an enjoyable experience to be a student on this campus.
33 My academic advisor is knowledgeable about requirement for my major.
34 I am able to register for classes I need with few conflicts.
35 The assessment and course placement procedures are reasonable.
42 There are a sufficient number of weekend activites for students.
47 Faculty provide timely feedback about student progress in a course.
48 Admissions counselors accurately portray the campus in their recruiting practices.
56 The student handbook provides helpful information about campus life.
87 Institution's commitment to under-represented populations. (not an importance rated item)
  So far how has your college experience met your expectations? (not an importance rated item)
  Rate your overall satisfaction with your experience thus far. (not an importance rated item)
  All in all, if you had to do it over, would you enroll here again?

 

Table 5
Noel-Levitz Comparison Information: 2001 to 2002
Improvement from 2001 to 2002 statistically significant at the .001 level.
Item
Number
Item
1 Most students feel a sense of belonging here.
2 The campus staff are caring and helpful.
5 Financial aid counselors are helpful.
10 Administrators are approachable to students
12 Financial aid awards are announced to students in time to be helpful in college planning.
17 Adequate financial aid is available for most students.
24 The intercollegiate athletic programs contribute to a strong sense of school spirit.
37 I feel a sense of pride about my campus.
41 There is a commitment to academic excellence on this campus.
43 Admissions counselors respond to prospective students' unique needs and requests.
44 Academic support services adequately meet the needs of students.
45 Students are made to feel welcome on this campus.
49 There are adequate services to help me decide upon a career.
51 This institution has a good reputation within the community.
57 I seldom get the "run-around" when seeking information on this campus.
58 The quality of instruction I receive in most classes is excellent.
59 This institution shows concern for students as individuals.
60 I generally know what's happening on campus.
63 Student disciplinary procedures are fair.
71 Channels for expressing student complaints are readily made.
72 On the whole, the campus is well maintained.
88 Institution's commitment to commuters. (not an importance rated item)
89 Institution's commitment to students with disabilities. (not an importance rated item)


In the few remaining items, no statistically significant differences were noted from one year to the next.


Comparisons of WNMU Means with National Means

While the information above presents noticeable improvement within WNMU from 2001 to 2002, the picture is not as bright when WNMU data is compared with national group means. WNMU is compared to a national group of four-hear public institutions in each case. In the first two charts information is provided on Scale Items – items that incorporate a set of statements around the scale “theme”. The good news is that in one of our AQIP focus areas, we now exceed satisfaction levels (5.24 versus 5.07) compared with the national group mean and have a much smaller performance gap that that shown in the national means – 1.02 versus the national 1.24. The other good news is that in many cases the WNMU performance gap compared to the national performance gap is narrowing; i.e., we are becoming more like the national means. This does not mean we do not want to exceed those national means!

Tables 6 and 7 review Scale items. Scale items are aggregated items that combine individual items from the survey that relate to a particular category or scale. An aggregated score for the scales is computed based on the items included. For example, Academic Advising Effectiveness assesses the comprehensiveness of WNMU’s academic advising program on the basis of advisor knowledge, competence, and personal concern for student success, as well as on advisor approachability. With regard to advising, our campus rated its importance at 6.26 overall compared to a 6.31 rating nationally. In terms of satisfaction, WNMU students rated academic advising 5.24 (on a 7 point scale) compared to the national satisfaction overall rating of 5.07.

Table 6
Noel-Levitz Comparison Information: WNMU Means Compared to National Group Means for Scale Items
Scores higher than the national group mean and statistically
significant at the .001 level.
Academic Advising

 

Table 7
Noel-Levitz Comparison Information: WNMU Means Compared to National Group Means for Scale Items
Scores lower than the national group mean and statistically
significant at the .001 level.
Safety and Security
Registration Effectiveness
Recruitment and Financial Aid
Campus Support Services
Campus Climate
Student Centeredness
Service Excellence
Campus Life

For the individual items the information is as follows:

Table 8
Noel-Levitz Comparison Information:
WNMU Mean with National Group Mean
Items Where WNMU Performs Significantly Better than National Norms
Item
Number
Item
Satisfaction Performance
WNMU Data
Satisfaction Performance
National Data
3 Faculty care about me as an individual.
4.94
4.75
(.001 level)
6 My acadmic advisor is approachable.
5.47
5.27
(.001 level)
14 My academic advisor is concerned about my success as an individual.
5.32

4.97
(.001 level)

19 My academic advisor helps me set goals to work toward.
4.99
4.62
(.001 level)
47 Faculty provide timely feedback about student progress in a course.
4.90
4.78
(.05 level)
53 Faculty take into considertation student differences as they teach a course.
4.73
4.59
(.05 level)
58 The quality of instruction I receive in most of my classes is excellent.
5.38
5.12
(.001 level)
61 Adjunct faculty are competent as classroom instructors.
5.00
4.88
(.05 level)
86 Institution's commitment to older, returning students.
5.12

5.00
(.05 level)

In areas where WNMU exceeded the national group means, there were nine significantly different items this year compared to only two items last year. In addition in 2002 there were twenty-one items where no significant difference existed, 11 of which were greater than the national group mean and ten of which were below the national group mean. Last year there were thirteen items where no significant difference existed, five were greater than the national group mean, one matched the group mean, and eight were below the national group mean.

Tables 9 to11 identify the survey items where WNMU is not performing as well as the national group means and which are statistically significant. In 2001, 2 items were statistically different at the .05 and .01 levels and 55 items were significant at the .001 level. This compares to 6 items at the .05 level, 7 at the .01 level, and 36 at the .001 level for 2002.

The data provided would indicate that WNMU is moving in the right direction, but that it must work harder to provide comparable satisfaction for its students compared to the satisfaction of students overall on college and university campuses.

Table 9
Noel-Levitz Comparison Information:
WNMU Mean with National Group Mean
Items Where Comparative Satisfaction Statistically Significant at the .05 Level

Item
Number
Item
Satisfaction Performance
WNMU Data
Satisfaction Performance
WNMU Data
12 Financial aid awards are announced to students in time to be helpful in college planning.
4.28
4.44
21 The amount of student parking spce on campus is adequate.
2.67
2.83
25 Faculty are fair and unbiased in their treatment of individual students
4.77
4.90
50 Class change (drop/add) policies are reasonable.
4.89
5.03
63 Student disciplinary policies are fair.
4.74
4.87
  Rate your overall satisfaction with your exerience here thus far.[Scale is 1 = Not satisfied at all, 7 = Very satisfied.]
4.97
5.09

 

Table 10
Noel-Levitz Comparison Information:
WNMU Mean with National Group Mean
Items Where Comparative Satisfaction Statistically Significant at the .01 Level
Item
Number
Item
Satisfaction Performance
WNMU Data
Satisfaction Performance
WNMU Data
7 The campus is safe and secure for all students.
5.04
5.21
15 The staff in the health services area are competent. 4.58 4.75
23 Living conditions in the residence halls are comfortable (adequate space, lighting, heat, air, etc.) 3.99 4.21
30 Residence hall staff are concerned about me as an individual. 4.33 4.51
32 Tutoring services are readily available. 4.83 5.02
55 Major requirements are clear and reasonable. 4.94 5.11
  Institution’s commitment to students with disabilities 4.83 5.01

 

Table 11
Noel-Levitz Comparison Information:
WNMU Mean with National Group Mean
Items Where Comparative Satisfaction Statistically Significant at the .001 Level

Item
Number
Item
Satisfaction Performance
WNMU Data
Satisfaction Performance
WNMU Data
4 Admissions staff are knowledgeable.

4.25
4.79
5 Financial aid counselors are helpful.
4.25
4.79
9 A variety of intramural activities are offered.
4.40
4.94
10
Administrators are approachable to students.
4.28
4.67
11
Billing policies are reasonable.
4.06
4.53
22 Counseling staff care about students as individuals.
4.41
4.59
24 The intercollegiate athletic programs contribute to a strong sense of school spirit.
3.85
4.58
27 The personnel involved in registration are helpful.
4.43
4.87
28 Parking lots are well lighted and secure.
3.96
4.60
29 It is an enjoyable experience to be a student on this campus.
4.79
5.09
31 Males and females have equal opportunities to participate in intercollegiate athletics.
4.68
4.98
35 The assessment and course placement procedures are reasonable.
4.57
4.84
36 Security staff respond quickly in emergencies.
4.14
4.68
37 I feel a sense of pride about my campus.
4.54
4.95
38 There is an adequate selection of food available in the cafeteria.
3.90
4.19
39 I am able to experience intellectual growth here.
5.08
5.35
40 Residence hall regulations are reasonable.
4.11
4.49
41 There is a commitment to academic excellence on this campus.
4.68
5.08
42 There are a sufficient number of weekend activities for students.
3.58
4.18
43 Admissions counselors respond to prospective students’ unique needs and requests.
4.42
4.63
45 Students are made to feel welcome on this campus.
4.89
5.08
46 I can easily get involved in campus organizations.
4.41
4.98
48 Admissions counselors accurately portray the campus in their recruiting practices.
4.33
4.69
49 There are adequate services to help me decide upon a career.
4.43
4.78
51 This institution has a good reputation within the community.
4.76
5.31
52 The student center is a comfortable place for students to spend their leisure time.
4.65
4.93
54 Bookstore staff are helpful.
4.62
5.17
56 The student handbook provides helpful information about campus life.
4.79
4.98
57 I seldom get the “run-around” when seeking information on this campus.
3.64
4.12
60 I generally know what’s happening on campus.
4.14
4.62
64 New student orientation services help students adjust to college.
4.45
4.84
67 Freedom of expression is protected on campus.
4.79
5.04
69 There is a good variety of courses provided on this campus.
4.41
5.23
71 Channels for expressing student complaints are readily available.
4.10
4.36
72 On the whole, the campus is well maintained.
4.90
5.40
73 Student activities fees are put to good use.
3.54
4.24