Help Desk Statistics

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Help Desk Statistics

Telephone: 4357 (574-4357 off campus)
On-line Help Request: http://www.wnmu.edu/itdept/help/helpreq.htm
In person/Walk-in Assistance: GRC 104

The WNMU Help Desk was officially opened on April 1, 1999. Statistics are available from January 1999 - March 2004.

Some Helpful Information: An action is a record any work done on a client's problem. This can be a phone call with instructions, an e-mail message, or whatever is appropriate in your situation.

An action time is the amount of time it takes for that action to be performed.

Problem time is the amount of time it takes for a problem to be completed, from the time the call is taken until the call is finished.


Statistical Charts:


WNMU Information Technology
PO Box 680     Silver City, NM 88062
Phone: 575-538-6436     Fax: 575-538-6491